Question 1

How do I book a hotel on Assiraj?

Accepted Answer

Search your destination and dates, choose a property, select a room, and complete checkout. You'll receive an instant email confirmation with your reference number.

Question 2

Do I need an account to book?

Accepted Answer

No. You can book as a guest. Creating an account lets you manage and track all your bookings in one place.

Question 3

Is my reservation confirmed instantly?

Accepted Answer

Yes. Bookings are confirmed in real time with our suppliers. You'll receive a unique booking reference immediately after payment.

Question 4

Which payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, American Express), plus Apple Pay, Google Pay, and Klarna where available. Payment is processed securely through our PCI-compliant gateway.

Question 5

Can I pay with Klarna?

Accepted Answer

Yes, Klarna may be available for eligible bookings depending on your country, currency, booking amount, and payment provider availability.

Question 6

Is my card information secure?

Accepted Answer

Yes. Card data is tokenized and never stored on our servers. All payments use TLS encryption and 3D-Secure where available.

Question 7

What currency will I be charged in?

Accepted Answer

All bookings are charged in EUR by default. Your card issuer may apply a conversion fee if your card is in a different currency.

Question 8

Can I cancel my booking?

Accepted Answer

Most reservations can be cancelled free of charge if requested at least 48 hours before check-in. Restrictions vary by property and rate type.

Question 9

How do I request a cancellation?

Accepted Answer

Visit the Manage Booking page, enter your reference number and email, and submit a cancellation request. Our team confirms within 24 hours.

Question 10

Are bookings in Saudi Arabia refundable?

Accepted Answer

No. All bookings in the Kingdom of Saudi Arabia are final and non-changeable, non-cancellable, and non-refundable. This is clearly displayed before payment and acknowledged at checkout.

Question 11

Can I change my dates after booking?

Accepted Answer

Yes — submit a modification request from the Manage Booking page. Our concierge will confirm availability and any rate difference within 24 hours.

Question 12

Can I add a guest or change rooms?

Accepted Answer

Yes, subject to property availability. Submit a request via Manage Booking and we'll coordinate with the hotel.

Question 13

How long do refunds take?

Accepted Answer

Approved refunds are processed within 5–10 business days. Funds typically appear on your statement within 1–2 billing cycles.

Question 14

Can I track my refund status?

Accepted Answer

Yes. Use the Manage Booking page or live chat with your reference number — we display real-time status: Pending, Processing, or Refunded.

Question 15

Do I need to print my confirmation?

Accepted Answer

No. The hotel will look up your booking by name and reference. We recommend keeping the email handy on your phone.

Question 16

What if there's a problem at check-in?

Accepted Answer

Contact us 24/7 via live chat or email support@assirajhotels.com. Our concierge resolves issues directly with the property.

Question 17

How do I reset my password?

Accepted Answer

Click 'Sign in' then 'Forgot password'. We'll email you a secure reset link.

Question 18

How is my personal data handled?

Accepted Answer

We're GDPR-compliant. Your data is used only to fulfill your booking and is never sold. See our Privacy Policy for full details.

Frequently Asked Questions

Email our concierge

Manage a booking

Frequently Asked Questions

BookingHow do I book a hotel on Assiraj?

BookingDo I need an account to book?

BookingIs my reservation confirmed instantly?

PaymentWhich payment methods do you accept?

PaymentCan I pay with Klarna?

PaymentIs my card information secure?

PaymentWhat currency will I be charged in?

CancellationCan I cancel my booking?

CancellationHow do I request a cancellation?

CancellationAre bookings in Saudi Arabia refundable?

ModificationsCan I change my dates after booking?

ModificationsCan I add a guest or change rooms?

RefundsHow long do refunds take?

RefundsCan I track my refund status?

At the hotelDo I need to print my confirmation?

At the hotelWhat if there's a problem at check-in?

Account & PrivacyHow do I reset my password?

Account & PrivacyHow is my personal data handled?

Email our concierge

Manage a booking